Subscription access
Paid Tailorix plans provide platform access, profile visibility features, offer tools or other listing benefits depending on the selected plan. Plan features may vary by time, region and app version.
Subscription & Cancellation
Subscription, Cancellation & Refund Policy
This policy explains subscription access, cancellation requests, refund review and important limits for Tailorix bookings and paid plans.
Updated September 2026
Tailor subscription cancellation
Tailors can request plan cancellation or stop future renewal from available app or website support and payment method settings where applicable. Cancelling a plan may reduce or remove premium features after the active period ends.
Customer booking cancellation
A customer may cancel or change a booking request before the tailor accepts or starts work. Once measurements are taken, fabric is cut, pickup is completed or work starts, cancellation depends on mutual agreement with the tailor.
Auto-renewal
If a payment method supports auto-renewal, the user should manage renewal permissions from the payment provider, bank, UPI mandate or Tailorix support process where available.
Refund review
Refund requests are reviewed case by case. Approval depends on payment status, plan activation, usage, duplicate payment, technical error, offer terms and support verification.
Non-refundable situations
Plans may be non-refundable after activation or usage, especially when the profile has gone live, listing benefits have started, offers have been used or the plan terms mention no refund.
Duplicate or failed payment
If a duplicate debit or failed transaction is confirmed by payment records, Tailorix or the payment gateway may process correction according to gateway and bank timelines.
No order guarantee
Refund is not promised because a tailor did not receive expected orders, leads, calls or revenue. Tailorix is a platform for discovery and visibility; customer response depends on market factors.
Account violation
Refund may be denied if the account used fake information, copied images, abusive language, spam, misleading claims, illegal content or customer data misuse.
Payment timeline
If a refund is approved, the amount may take several working days to reflect depending on bank, card, UPI or payment gateway processing timelines.
How to request support
For faster review, share the registered phone number, plan name, payment date, amount, transaction ID and screenshot through official Tailorix support.